Privacy Policy

1. Our Privacy Principles

Quad Bros understands that your privacy is important. We want you to understand what information we collect from users of our site, how we handle that information and how you can contact us to correct any information that we may have. We may modify this policy from time to time, which we'll do by posting the updated version on our site. Any updates will be effective immediately unless otherwise noted.

2. Information that We Collect from You

Information You Directly and Voluntarily Provide to Us

We may collect and process some or all of the following information you make available to us if you use the Services:

• Name
• Email Address
• Phone Number
• Mailing Address
• Date of Birth
• Payment Information
• Order History
• Product Preferences

User Account Information

We may also offer you the option to create a user account either through our website or in our Stores. If you are a registered user, you may be able to adjust your account settings through your user account. We note that, even if you adjust your settings so that your user account remains private, we will still be able to access and view the information you provide as part of your user account. We may collect your username and login details.

Information We Automatically Collect from You

In addition to the information you provide to us, the Services may collect and process additional data automatically, this data may include:

• Device registration data (e.g. the type of mobile device you use, your mobile device's unique device or advertising ID, IP address, operating system and browser type)
• Device settings (e.g. your language preference)
• Mobile carrier
• Information about how you use the Services
• Requested and Referring URLs, IP addresses
• Location Data collected through your Device (including GPS and WiFi information)
• Cookie identifiers, device and browser settings and information
• Analytics data and usage trends

Non-Personal or Aggregate Information We May Collect

When you access our Site or Services, we may automatically collect non-personally identifiable information from you, such as IP host address, approximate location ("GeoIP"), web pages viewed, browser type, device type, operating system, referring pages, usage and browsing habits on the Site and similar data. We may also aggregate demographic information collected from our users in a manner which does not identify any particular individual.

3. How We Use Your Information

We use the information that we collect to conduct our business and to provide you with the best possible products, services and experiences, including responding to your inquiries and requests. We may use your information to:

• Set up and manage your account
• Authenticate your identity
• Process your orders and payments
• Personalize your interactions with our site
• Improve our Services and user experience
• Conduct research and analysis
• Prevent and identify fraud
• Send you important information and notices
• Communicate marketing promotions (with your consent)
• Comply with legal requirements and enforce our policies

Advertising and Third-Party Content

The Services may be supported through advertising, and we may work with advertisers and advertising networks to provide advertising through the Services. We may provide these advertisers with the ability to collect data about how you interact with the Services. For information about how tracking works for online advertising purposes, you can visit www.aboutads.info/choices.

Analytics Services

We may work with third-party analytics companies to help us understand how the Services are being used. These Analytics Services may collect information about the content you view, your system information, and geographic information to help us analyze your use of the Services and improve our offerings.

4. How We Share Your Information

With Service Providers

We may share your information with our service providers who work on our behalf, such as payment processors, shipping companies, data management services, email distribution services, and customer support providers. These service providers will only have access to the information needed to perform their functions.

As Required By Law

To the extent permitted by law, we will disclose your information to government authorities or third parties if required to do so by law, or if requested in response to a subpoena or court order, or if we believe disclosure is reasonably necessary to protect against fraud, to protect our rights or the rights of others, or to enforce our Terms of Use.

Business Transfers

In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right to transfer or assign your information as part of such transactions.

5. Your Access and Control of Your Information

We acknowledge your right to access and control your personal data.

Accessing, Correcting or Deleting Your Information

To request access to or correction of your personal data, please send an email to [email protected]. We may ask you to provide additional information for identity verification purposes. Please note that some information may be required for the Services to function properly or may be retained in backup storage.

Canadian Residents - PIPEDA Rights

If you are located in Canada, you have certain rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access, correct, delete, and challenge the accuracy of your personal data. To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining information to comply with legal obligations, resolve disputes, enforce our agreements, and for backup and archival purposes.

7. Data Storage and Security

Your data is stored and processed on secure servers located in Canada. We ensure appropriate safeguards are in place for data protection in compliance with Canadian federal and provincial privacy laws, including PIPEDA and applicable provincial legislation. Your use of the Services represents your consent and agreement to these practices.

8. The Privacy of Minors

The Services are not intended for individuals under the age of 18 (or 21 where applicable). We do not knowingly collect or distribute personal information from or about anyone under the legal age for cannabis purchase in their jurisdiction. You must be of legal age to access and use this site. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at [email protected].

9. Security Measures

We provide industry-standard physical, electronic, and procedural safeguards to protect personal data we process and maintain. For example, we take reasonable measures to limit access to this data to authorized employees and contractors who need to know that information in order to operate, develop or improve our Services. Please be aware that, although we endeavor to provide reasonable security for data we process and maintain, no security system can prevent all potential security breaches. As a result, we cannot guarantee or warrant the security of any information you transmit on or through the Services and you do so at your own risk.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to improve your experience on our Services. You can control cookies through your browser settings, but please note that disabling cookies may limit your ability to use certain features of our Services. For more information, please see our Cookie Policy.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we do, we will post the updated version on this page and update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and share your information. Continued use of our Services after any updates constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

The interpretation, application and effect of this Privacy Policy shall be governed by the laws of Canada and the Province of British Columbia without regard to conflict of law principles. By using our Site or Services, you expressly consent and submit to the jurisdiction of Canadian courts in British Columbia for any claims or legal actions arising out of or in connection with the Site or Services.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: