Frequently Asked Questions

Simply browse our product catalog, select your desired items and variants, add them to your cart, and proceed to checkout. You'll need to create an account or log in, provide shipping information, and complete payment. Orders are typically processed within 24 hours.

No minimum order required! However, orders over $150 CAD qualify for free shipping across Canada. We recommend combining items to save on shipping costs.

Orders can be modified or cancelled within 1 hour of placement. After that, the order is prepared for shipping. Contact us immediately at [email protected] if you need to make changes.

Yes, an account is required to place orders. This allows you to track your orders, save addresses, earn loyalty points, and manage your preferences. Registration takes less than a minute.

We deliver to all Canadian provinces and territories where cannabis is legal, including Ontario, Quebec, BC, Alberta, and more. We ship Canada-wide with fast, discreet delivery. Check our shipping policy for details.

Standard delivery across Canada typically takes 2-5 business days. Express shipping (1-2 days) is available for major cities for an additional fee. Same-day dispatch is available for orders placed before 11:00 AM PST on weekdays.

Absolutely. All orders are shipped in plain, unmarked packaging with no indication of contents. The sender information is generic, and there are no cannabis-related labels or branding on the exterior package.

Once your order ships, you'll receive a tracking number via email. You can also track orders from your account dashboard. Tracking updates typically appear within 24 hours of shipment.

The courier will leave a delivery notice. You can arrange redelivery or pick up from the local depot. For security, someone of legal age must sign for the package. We recommend using a delivery address where you'll be available.

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and select digital payment methods. All transactions are processed through secure, encrypted payment gateways.

Yes. We use industry-standard 256-bit SSL encryption for all transactions. We never store your complete credit card information on our servers. Payments are processed through PCI-compliant payment providers.

Your payment method is charged immediately upon order placement. If an item is out of stock or your order is cancelled, you'll receive a full refund within 5-7 business days.

Currently, we require full payment at checkout. However, we offer subscription options with discounts for recurring orders. Stay tuned for financing options in the future.

Yes, 100% of our products undergo rigorous third-party lab testing for potency, purity, and safety. Each product includes THC/CBD percentages and is tested for pesticides, heavy metals, and contaminants.

We offer a curated selection of premium cannabis products including flowers (buds), concentrates (hash, wax), pre-rolls, and vapes. All products are sourced from trusted growers and meet our strict quality standards.

Indica strains typically provide relaxing, body-focused effects ideal for evening use. Sativa strains offer uplifting, energizing effects better for daytime. Hybrids blend both, offering balanced effects. However, effects vary by individual and specific strain.

Store in a cool, dark, dry place away from direct sunlight. Use airtight containers to preserve freshness and potency. Keep products in their original packaging until use. Proper storage can maintain quality for 6-12 months.

Click "Notify When Available" on the product page to receive an email when it's restocked. We restock popular items regularly and add new strains monthly.

Due to the nature of cannabis products, we have a limited return policy. Products may be returned within 7 days if they are defective, damaged upon arrival, or if we shipped the wrong item. Products must be unopened and in original packaging.

Contact [email protected] within 7 days of delivery with your order number and reason for return. Include photos if the product is damaged. Approved returns receive a prepaid Canada Post shipping label. Refunds are processed within 14 business days.

Contact us immediately with photos of the damaged product and packaging. We'll arrange a replacement or full refund at no cost to you. Your satisfaction is our priority.

Yes, exchanges are accepted within 7 days for unopened products. Contact support to arrange an exchange. You'll receive a prepaid Canada Post label for the return, and we'll ship the replacement once we receive the original item.

Cannabis is legal for recreational use across Canada under the Cannabis Act. Quad Bros operates in full compliance with federal and provincial cannabis regulations. We ship to all Canadian provinces and territories where cannabis sales are permitted.

You must be at least 19 years old to purchase cannabis products in most provinces (18+ in Alberta and Quebec). Age verification is required at checkout and upon delivery with government-issued photo ID. We comply with all provincial age restriction laws.

A valid government-issued photo ID (passport, driver's license, or national ID card) is required upon delivery. The recipient must be of legal age and the name must match the order. We cannot leave packages without verification.

Orders must be shipped to a Canadian address where someone of legal age can receive and sign for delivery. We don't ship to PO boxes or temporary addresses. Ensure you'll be available to receive the package with valid ID.

We use industry-standard encryption and security measures to protect your data. Your information is never sold to third parties. Read our Privacy Policy for complete details on data protection and PIPEDA compliance.

Click "Forgot Password" on the login page and enter your email. You'll receive a password reset link within minutes. Links expire after 24 hours for security.

Yes, you can request account deletion by contacting [email protected]. We'll process your request within 30 days and delete all personal information in compliance with PIPEDA, except what's required for legal/financial record-keeping.

No. Your order history and account information are completely private and only accessible to you when logged in. We maintain strict confidentiality for all customer data.

Yes! Earn points on every purchase. Points can be redeemed for discounts on future orders. VIP tiers (Bronze, Silver, Gold, Platinum) offer increasing benefits like exclusive deals, early access to new strains, and free shipping.

Enter your promo code at checkout before completing payment. Codes are case-sensitive. Most codes cannot be combined with other offers. Check terms for each promotion.

Yes! New customers receive 10% off their first order. Subscribe to our newsletter for exclusive deals and early access to new products.

We run regular promotions including seasonal sales, strain spotlights, and flash deals. Follow us on social media and subscribe to our newsletter to never miss a deal.

Email us at [email protected] (24-hour response time) or use our contact form. Business hours are Monday-Friday, 9:00 AM - 6:00 PM PST. We're here to help with any questions or concerns.

Currently, we're an online-only boutique specializing in curated cannabis delivery across Canada. This allows us to offer competitive prices and discreet, convenient service coast to coast.

Yes! We encourage reviews from verified customers. After receiving your order, you can leave a review on the product page. Reviews help other customers make informed decisions and help us improve.

We focus on quality over quantity - every strain is hand-picked by our experts. We offer lab-tested products, discreet premium packaging, excellent customer service, and a curated selection rather than overwhelming choice. Our 007-themed luxury experience sets us apart.